Frequently Asked Questions

 

How Long until I receive your soccer smart wall?

We will have our first production run completed and shipped in March 2021.

Is the mobile app free?

The Mobile App will be free for everyone.

What is the Warranty?

We are so confident of the quality your Soccer Smart Wall that it is warranted against failures of material and workmanship for 3 years of regular use. And we are so certain you’ll love our Soccer Smart Wall that if you’re not completely satisfied, just return your Smart wall within 30 days and we’ll issue a full refund. We do not provide a warranty against misuse such as dropping, leaving it in pouring rain, or submersion.

Why are you only selling in the US & Canada?

We are a new company without the capacity to immediately provide quality customer service and logistics to a global audience. We also have not had the time to yet certify our product for sale in Europe (CE).

Why are shipping costs the way they are?

Soccer Smart Wall is a large product compared to many consumer goods and is therefore more expensive to ship. We have designed our product with shipping as part of what drives our form factor and have researched the most cost effective ways for us to deliver you your Soccer Smart Wall. This way we have been able to reduce shipping and fulfillment costs by up to 75%.

Will I be able to change my kickstarter pledge?

During the campaign you will be able to change your pledge at any time through Kickstarter. After the campaign has ended you will be able to place orders through our website. Note that we will not use a pledge manager and will be handling cancellations or order changes on a case by case basis.